The impact of service design and process management on clinical quality : an exploration of synergetic effects
Year of publication: |
2015
|
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Authors: | Ding, Xin |
Published in: |
Journal of operations management. - Hoboken, NJ : Wiley, ISSN 0272-6963, ZDB-ID 856225-8. - Vol. 36.2015, p. 103-114
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Subject: | Clinical quality | Quality improvement initiatives | Focus | Service design | Process management | Qualitätsmanagement | Quality management | Prozessmanagement | Business process management | Dienstleistungsqualität | Service quality | Krankenhaus | Hospital | Produktqualität | Product quality | Dienstleistungsinnovation | Service innovation |
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