Offline to online : The impacts of offline visit experience on online behaviors and service in an Internet hospital
Year of publication: |
2023
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---|---|
Authors: | Ye, Qing ; Wu, Hong |
Published in: |
Electronic markets : EM ; the international journal of electronic commerce and business media. - Berlin : Springer, ISSN 1422-8890, ZDB-ID 2017342-8. - Vol. 33.2023, 1, Art.-No. 8, p. 1-21
|
Subject: | I | Internet hospital | Online-offline service integration | Patient engagement | Service quality | Visit experience | Internet | Dienstleistungsqualität | Krankenhaus | Hospital | Kundenzufriedenheit | Customer satisfaction | Konsumentenverhalten | Consumer behaviour | Electronic Commerce | E-commerce | Digitale Dienste | Web-based service |
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