On online repurchase intentions : antecedents and the moderating role of switching cost
Year of publication: |
2013
|
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Authors: | Chiu, Chao-min ; Fang, Yu-hui ; Cheng, Hsiang-lan ; Yen, Chiahui |
Published in: |
Human systems management : HSM. - Amsterdam [u.a.] : IOS Press, ISSN 0167-2533, ZDB-ID 863939-5. - Vol. 32.2013, 4, p. 283-296
|
Subject: | Justice | psychological contract violation | satisfaction | switching cost | trust | Wechselverhalten | Switching behaviour | Vertrauen | Confidence | Implizite Kontrakte | Implicit contracts | Konsumentenverhalten | Consumer behaviour | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing |
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