On the value relevance of customer satisfaction : multiple drivers and multiple markets
Sascha Raithel; Marko Sarstedt; Sebastian Scharf; Manfred Schwaiger
| Year of publication: |
2012
|
|---|---|
| Authors: | Raithel, Sascha ; Sarstedt, Marko ; Scharf, Sebastian M. |
| Other Persons: | Schwaiger, Manfred (contributor) |
| Published in: |
Journal of the Academy of Marketing Science. - New York, NY : Springer Science + Business Media LLC, ISSN 0092-0703, ZDB-ID 1187865-4. - Vol. 40.2012, 4, p. 509-525
|
| Subject: | Kundenzufriedenheit | Customer satisfaction | Kapitaleinkommen | Capital income | Großbritannien | United Kingdom | Deutschland | Germany | USA | United States | 2004-2008 |
| Description of contents: | Description [doi.org] |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1007/s11747-011-0247-4 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009566399