Online service quality of state organizations : a study of online services of Ghana revenue authority
Year of publication: |
2023
|
---|---|
Authors: | Tetteh, Joseph Emmanuel ; Haizel-Commeh, John ; Otchere-Ankrah, Benjamin |
Published in: |
Journal of internet commerce. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-287X, ZDB-ID 2112885-6. - Vol. 22.2023, 4, p. 538-566
|
Subject: | E-government | Ghana | perceived public value | service quality | user satisfaction | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | E-Government | Electronic Commerce | E-commerce | Digitale Dienste | Web-based service | Öffentliche Dienstleistung | Public services |
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