Study on e-government services quality : the integration of online and offline services
Year of publication: |
2015
|
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Authors: | Fan, Jing ; Yang, Wenting |
Published in: |
Journal of industrial engineering and management : JIEM. - Terrassa : Universitat Politècnica de Catalunya (UPC), ISSN 2013-0953, ZDB-ID 2495074-9. - Vol. 8.2015, 3, p. 693-718
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Subject: | e-government | citizens' satisfaction | online government service quality perception | offline government service quality perception | Dienstleistungsqualität | Service quality | E-Government | E-government | Öffentliche Dienstleistung | Public services | Kundenzufriedenheit | Customer satisfaction | Electronic Commerce | E-commerce |
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