Operational determinants of airline service quality : worldwide cross-regional analysis
Year of publication: |
2018
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Authors: | Alkhatib, Saleh F. S. ; Migdadi, Yazan K. A. |
Published in: |
Quality management journal : QMJ. - London : Taylor & Francis Group, ISSN 1068-6967, ZDB-ID 1227108-1. - Vol. 25.2018, 4, p. 186-200
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Subject: | airline operations strategy | airline service quality | cross-regional analysis | operational determinants | Dienstleistungsqualität | Service quality | Fluggesellschaft | Airline | Luftverkehr | Air transport | Welt | World |
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