Successful service operations management
Richard Metters ...
| Year of publication: |
c2006 ; 2. ed., internat. student ed.
|
|---|---|
| Other Persons: | Metters, Richard (contributor) |
| Publisher: |
Mason, OH [u.a.] : South-Western |
| Subject: | USA | United States | Dienstleistungssektor | Service industry | Erfolgsfaktor | Success factor | Dienstleistungsmanagement | Service management | Prozessmanagement | Business process management | Dienstleistung | Operations Management |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | XXII, 406 S. graph. Darst. 1 CD-ROM (4 3/4 in.) 26 cm |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Rev. ed. of: Successful service operations management / Richard Metters, Kathryn King-Metters, Madeleine Pullman. c2003 Includes bibliographical references and indexes |
| ISBN: | 0-324-22437-0 ; 0-324-22438-9 ; 0-324-31447-7 ; 0-324-31453-1 ; 0-324-22439-7 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10002641785