Organisational culture of customer care: market orientation and service quality
Kenneth W. Green; Subrata Chakrabarty; Dwayne Whitten
Year of publication: |
2007
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Authors: | Green, Kenneth W. ; Chakrabarty, Subrata ; Whitten, Dwayne |
Published in: |
International journal of services and standards. - Olney : Inderscience, ISSN 1740-8849, ZDB-ID 21787979. - Vol. 3.2007, 2, p. 137-153
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