Organizational factors associated with job characteristics : evidence from frontline service employees
Year of publication: |
2008
|
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Authors: | Coelho, Filipe ; Augusto, Mário Gomes |
Published in: |
Journal of strategic marketing. - Abingdon : Taylor & Francis, ISSN 0965-254X, ZDB-ID 1279794-7. - Vol. 16.2008, 2, p. 157-172
|
Subject: | Beziehungsmarketing | Relationship marketing | Verkaufspersonal | Salespeople | Anforderungsprofil | Occupational profile | Dienstleistungsqualität | Service quality |
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