Organizational misbehaviour in the workplace : narratives of dignity and resistance

XII, 216 S.

Machine generated contents note: -- PART I: ORGANIZATIONAL MISBEHAVIOUR -- Dignity and Autonomy at Work -- Dignified Work -- Problems in Organizing Work Processes -- Organizational Misbehaviour - an Introduction -- The Narratives -- PART II: THE NARRATIVE ABOUT: -- The Staircase -- The Strippers' Music -- The Recalcitrant Factory Workers -- The Satisfied Department -- Fair Exchange in Milanese Shops -- The Disappointed Associates -- The Employees Who Were Not on Brand -- Careful Carelessness -- The Teams That Drifted Apart -- Two Aquatic Centres -- Peer Review in the Factory of the Future -- The Maids Who Did Not Want To Be Maids -- Responsible Co-workers and Irresponsible Counter-workers -- The Way of Doing Things -- The Boiler Struggle -- The Company in Trouble -- Management Resistance to Change -- The Plant Managers' Rational Resistance -- The Janitors in Silicon Valley -- Managing Out, Managing Up, and Managing Down -- The Faulty Switches -- Being Best -- The Tool Crib -- The Cocktail Waitresses -- Forcing off Stiffs and Keeping Georges -- The Evil Spirits -- The Rules of the Restaurant -- A Song against Monotony -- Hebrew Slaves -- The Adroit Middle Manager -- The Workplace which Was to Be Like a Kindergarten -- The Roaming Russian Dolls -- The Surveillance Cameras and Regular Customers -- Sticks and Rotten Carrots -- The Team Meeting -- Trying Again -- The Docile and Loyal Cleaners -- Compensating -- One Minute -- Tackling Time -- The Broken Bar Shutters -- The Kettle -- Many Glasses -- The Informal Rules -- The Academics' Real Work -- Machines, Pieces of Paper, and Rubber Bands -- Combing One's Hair -- How to Get Rid of a Critic -- The Seagull Managers -- Live Time, Wrap Time, and Idle Time -- The Being Yourself Culture -- The Employees Who Wanted to Be Taped -- When Management Lets Go -- Call Centre Vocabulary -- The Dress Code -- Promises, Customer Service, and Profit -- Food for Stable Staff -- The Diagram -- Allen Smithee -- Monitoring Creative Employees -- A Heroine -- Giving Face -- Hot-desking and Family Photos -- The View in Tasmania and the Influence in Queensland -- Keeping up the Conversation -- The Flight Attendant Who Did Not Smile -- The Smile Strike -- Writing Resistance -- PART III: CONCEPTS -- Organizational Misbehaviour -- Rationales of Breaking Management Rules - an Empirical Example -- The Study: Design and Methods -- The Local Health Care Enterprises -- Findings -- Relations in the Workplace Power Hierarchy -- Resistance -- Abusive Supervision -- Collective Discipline -- Private Business -- Conclusion.

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