Outcomes of service encounter quality in a business-to-business context
Year of publication: |
2007
|
---|---|
Authors: | Jayawardhena, Chanaka ; Souchon, Anne L. ; Farrell, Andrew M. ; Glanville, Katel |
Published in: |
Industrial marketing management : the international journal for industrial and high-tech firms. - New York, NY [u.a.] : Elsevier, ISSN 0019-8501, ZDB-ID 120124-4. - Vol. 36.2007, 5, p. 575-588
|
Subject: | Lieferantenmanagement | Supplier relationship management | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction |
-
Jaiyeoba, Olumide Olasimbo, (2020)
-
Jayawardhena, Chanaka, (2010)
-
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching, (2014)
- More ...
-
Outcomes of service encounter quality in a business-to-business context
Jayawardhena, Chanaka, (2007)
-
Outcomes of service encounter quality in a business-to-business context
Jayawardhena, Chanaka, (2007)
-
Farrell, Andrew M., (2001)
- More ...