The impact of service encounter quality in service evaluation : evidence from a business-to-business context
Year of publication: |
2010
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Authors: | Jayawardhena, Chanaka |
Published in: |
The journal of business & industrial marketing. - Bingley : Emerald Publishing Limited, ISSN 0885-8624, ZDB-ID 649550-3. - Vol. 25.2010, 5, p. 338-348
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Subject: | Kundenservice | Customer service | Dienstleistungsqualität | Service quality | Gebäudereinigung | Commercial cleaning | Kundenzufriedenheit | Customer satisfaction | Lieferantenmanagement | Supplier relationship management |
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