PAPERS - Edwards Revisited: Technical Control and Call Centres
Year of publication: |
2001
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Authors: | Callaghan, George ; Thompson, Paul |
Published in: |
Economic and industrial democracy : EID ; an international journal. - London : Sage, ISSN 0143-831X, ZDB-ID 7621620. - Vol. 22.2001, 1, p. 13-38
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