'We Recruit Attitude': The Selection and Shaping of Routine Call Centre Labour
Year of publication: |
2002
|
---|---|
Authors: | Callaghan, George ; Thompson, Paul |
Published in: |
Journal of management studies : JMS. - Oxford : Blackwell, ISSN 0022-2380, ZDB-ID 2424976. - Vol. 39.2002, 2, p. 233-254
|
Saved in:
Saved in favorites
Similar items by person
-
PAPERS - Edwards Revisited: Technical Control and Call Centres
Callaghan, George, (2001)
-
We Recruit Attitude : The Selection and Shaping of Routine Call Centre Labour
Callaghan, George, (2004)
-
Edwards Revised: Technical Control and Call Centres
Callaghan, George, (2000)
- More ...