Paradoxes of customer satisfaction in telecommunication industry in Goa, India
Diksha Naik Gaonkar, Subhash Kizhakanveatil Bhaskaran Pillai, Jick Castanha, Ling-Chen Chang, Ruey Feng Chen
| Year of publication: |
2021
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|---|---|
| Authors: | Gaonkar, Diksha Naik ; Pillai, Subhash Kizhakanveatil Bhaskaran ; Castanha, Jick ; Chang, Ling-Chen ; Chen, Ruey Feng |
| Published in: |
International journal of learning and change : IJLC. - [Olney, Bucks.] : Inderscience Enterprises, ISSN 1740-2883, ZDB-ID 2436196-3. - Vol. 13.2021, 3, p. 264-288
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| Subject: | customer satisfaction | telecommunication | importance performance analysis | Goa | India | Indien | Kundenzufriedenheit | Customer satisfaction | Telekommunikation | Telecommunications | Telekommunikationssektor | Telecommunications industry |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1504/IJLC.2021.115182 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012599021