Paths to service capability development for servitization : examining an internal service ecosystem
Year of publication: |
2019
|
---|---|
Authors: | Jovanovic, Marin ; Raja, Jawwad Z. ; Visnjic Kastalli, Ivanka ; Wiengarten, Frank |
Published in: |
Journal of business research : JBR. - New York, NY : Elsevier, ISSN 0148-2963, ZDB-ID 189773-1. - Vol. 104.2019, p. 472-485
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Subject: | Servitization | Service capability development | Internal service ecosystem | Front- and back-office |
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