Paying lip service? : the effects of vocal determinants on perceived service quality
Year of publication: |
2022
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Authors: | David, Yigal ; Harison, Elad |
Published in: |
International journal of enterprise information systems : IJEIS ; an official publication of the Information Resources Management Association. - Hershey, Pa. : IGI Global, ISSN 1548-1123, ZDB-ID 2400001-2. - Vol. 18.2022, 1, p. 1-20
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Subject: | Call Centers | Communication | Customer Satisfaction | Customer Service Representative | Vocal Attributes | VoiceChatbots | Voice Frequency | Voice Pitch | Voice-Based Interactions | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Callcenter | Call centre | Kundenservice | Customer service | Konsumentenverhalten | Consumer behaviour |
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