Perceived justice in service recovery and switching intention
Year of publication: |
2012
|
---|---|
Authors: | Nikbin, Davoud ; Ismail, Ishak ; Marimuthu, Malliga ; Armesh, Hamed |
Published in: |
Management Research Review. - Emerald Group Publishing Limited, ISSN 2040-8277, ZDB-ID 2538372-3. - Vol. 35.2012, 3/4, p. 309-325
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Malaysia | Mobile communication systems | Telecommunication systems | Consumer behaviour | Service failure | Service recovery | Perceived justice | Switching intentions |
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