Perceived service encounter pace and customer satisfaction: An empirical study of restaurant experiences
| Year of publication: |
2009
|
|---|---|
| Authors: | Noone, Breffni M. ; Kimes, Sheryl E. ; Mattila, Anna S. ; Wirtz, Jochen |
| Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 24917679. - Vol. 20.2009, 3/4, p. 380-403
|