Service recovery expectation model : from the perspectives of consumers
Year of publication: |
2010
|
---|---|
Authors: | Lin, Wen-bao |
Published in: |
The service industries journal. - Abingdon : Routledge, ISSN 0264-2069, ZDB-ID 722623-8. - Vol. 30.2010, 5/6, p. 873-889
|
Subject: | Dienstleistungsqualität | Service quality | Beschwerdemanagement | Complaint management | Beziehungsmarketing | Relationship marketing | Kundenanalyse | Customer analysis | Fuzzy-Set-Theorie | Fuzzy sets | KMU | SME | Taiwan |
-
Relevant factors that affect service recovery performance
Lin, Wen-bao, (2010)
-
Crabbe, Margaret J., (2016)
-
How small service failures drive customer defection : introducing the concept of microfailures
Sands, Sean, (2020)
- More ...
-
Service recovery model : the integrated view
Lin, Wen-bao, (2009)
-
Lin, Wen-bao, (2009)
-
Exploration of lead factors affecting service recovery
Lin, Wen-bao, (2009)
- More ...