Performance measurement systems in service firms
Year of publication: |
2003
|
---|---|
Other Persons: | Gemmel, Paul (contributor) |
Published in: |
Services management : an integrated approach. - Harlow [u.a.] : Financial Times/Prentice Hall, ISBN 0-273-67353-X. - 2003, p. 373-403
|
Subject: | Performance-Messung | Performance measurement | Dienstleistungssektor | Service industry | Balanced Scorecard | Balanced scorecard |
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