Performing Service Design Experiments Using Ethnomethodology and Theatre-Based Reenactment: A Swiss Ski Resort Case Study
Year of publication: |
2012
|
---|---|
Authors: | Fragnière, Emmanuel ; Nanchen, Benjamin ; Sitten, Marshall |
Published in: |
Service Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 2164-3962. - Vol. 4.2012, 2, p. 89-100
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | artisanship | ethnomethodology | operating modes | role play | service experience | tacit knowledge | service design | theatre-based design |
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