Perspectives of IT-service quality management : a concept for life cycle based quality management of IT-services
Year of publication: |
2010
|
---|---|
Authors: | Praeg, Claus-Peter ; Spath, Dieter |
Published in: |
Strategic information systems ; Vol. 1. - Hershey, Pa. [u.a.] : Information Science Reference. - 2010, p. 534-560
|
Subject: | IT-Dienstleister | IT service provider | Dienstleistungsmanagement | Service management | Qualitätsmanagement | Quality management | Produktlebenszyklus | Product life cycle |
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