Quality management for IT services : perspectives on business and process performance
Claus-Peter Praeg, Dieter Spath [eds.]
| Year of publication: |
2011
|
|---|---|
| Other Persons: | Praeg, Claus-Peter (contributor) ; Spath, Dieter (contributor) |
| Publisher: |
Hershey, PA [u.a.] : Business Science Reference |
| Subject: | Informationstechnik | Qualitätskontrolle | Management | Aufsatzsammlung |
| Description of contents: | Table of Contents [bvbr.bib-bvb.de] ; Table of Contents [digitool.hbz-nrw.de] |
| Extent: | XIV, 332 S. : graph. Darst. |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | "This book gives both scientists and practical experts an insight into the many different facets of IT service quality management"--Provided by publisher. Includes bibliographical references and index |
| ISBN: | 978-1-61692-889-6 |
| Classification: | Betriebliche Information und Kommunikation |
| Source: |
Persistent link: https://www.econbiz.de/10009284744