Pooled vs. dedicated queues when customers are delay-sensitive
Year of publication: |
2021
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Authors: | Sunar, Nur ; Tu, Yichen ; Ziya, Serhan |
Published in: |
Management science : journal of the Institute for Operations Research and the Management Sciences. - Catonsville, MD : INFORMS, ISSN 0025-1909, ZDB-ID 206345-1. - Vol. 67.2021, 6, p. 3785-3802
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Subject: | pooled queue | dedicated queues | customer balking | rational customers | delay-sensitive customers | observable queues | service management | Konsumentenverhalten | Consumer behaviour | Warteschlangentheorie | Queueing theory | Beziehungsmarketing | Relationship marketing |
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