Pre-service recovery : impact on customer satisfaction and acceptable waiting time
Year of publication: |
2023
|
---|---|
Authors: | Qin, Jin ; Xu, Fengqin ; Wang, Rui |
Published in: |
The service industries journal. - London : Frank Cass, ISSN 1743-9507, ZDB-ID 2067915-4. - Vol. 43.2023, 1/2, p. 64-84
|
Subject: | acceptable waiting time | perceived justice | Pre-service recovery | pre-service waiting satisfaction | Kundenzufriedenheit | Customer satisfaction | Dienstleistungsqualität | Service quality | Konsumentenverhalten | Consumer behaviour | Zeit | Time | Innovationsakzeptanz | Innovation adoption | Gesundheitsversorgung | Health care |
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