Predicting service recovery performance through job crafting perception and behaviour : does proactivity make a difference?
Year of publication: |
2021
|
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Authors: | Zahoor, Adil |
Published in: |
South Asian journal of human resources management. - London : Sage Publishing, ISSN 2349-5790, ZDB-ID 2777130-1. - Vol. 8.2021, 2, p. 260-279
|
Subject: | Perceived opportunity to craft | proactive personality | job crafting | recovery performance | work engagement |
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