Proactive diagnosis : how professional service firms sustain client dialogue
Year of publication: |
2012
|
---|---|
Authors: | Sieg, Jan Henrik ; Fischer, Alban ; Wallin, Martin W. ; Krogh, Georg von |
Published in: |
Journal of service management. - Bingley : Emerald, ISSN 1757-5818, ZDB-ID 2491767-9. - Vol. 23.2012, 2, p. 253-278
|
Subject: | Beziehungsmarketing | Relationship marketing | Dienstleistungssektor | Service industry | Kundenintegration | Customer integration | Kommunikation | Communication |
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