A reading in cross-cultural service encounter : exploring the relationship between cultural intelligence, employee performance and service quality
Year of publication: |
July 2017
|
---|---|
Authors: | Alshaibani, Elham ; Bakir, Ali |
Published in: |
Tourism and hospitality research : the surrey quarterly review. - London [u.a.] : Sage Publ., ISSN 1467-3584, ZDB-ID 2249125-9. - Vol. 17.2017, 3, p. 249-263
|
Subject: | Cultural intelligence | cross-cultural service encounter | employee performance | service quality | personality | emotional intelligence | hospitality and tourism | Dienstleistungsqualität | Service quality | Intelligenz | Intelligence | Gastgewerbe | Hospitality industry | Interkulturelles Management | Cross-cultural management | Kundenservice | Customer service | Arbeitsleistung | Job performance | Kulturelle Identität | Cultural identity | Kundenzufriedenheit | Customer satisfaction | Kognition | Cognition | Dienstleistungssektor | Service industry |
-
Köksal, Onur, (2023)
-
Rathi, Neerpal, (2014)
-
Service role and outcome as moderators in intercultural service encounters
Sharma, Piyush, (2015)
- More ...
-
Dahlan, Mohanad, (2021)
-
Dahlan, Mohanad, (2023)
-
Bakir, Ali, (2006)
- More ...