Process maturity and patient orientation in times of a health system reform
Year of publication: |
2022
|
---|---|
Authors: | Bogodistov, Yevgen ; Moormann, Jürgen ; Sibbel, Rainer ; Krupskyi, Oleksandr P. ; Hromtseva, Olena |
Published in: |
Business process management journal. - Bingley : Emerald, ISSN 1758-4116, ZDB-ID 2014421-0. - Vol. 28.2022, 1, p. 258-272
|
Subject: | Health system reform | Patient interaction | Patient orientation | Process maturity | Public hospitals | Krankenhaus | Hospital | Gesundheitswesen | Health care system | Patienten | Patients | Gesundheitsreform | Health care reform | Dienstleistungsqualität | Service quality | Gesundheitsversorgung | Health care | Prozessmanagement | Business process management |
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