Appointment overbooking in health care clinics to improve patient service and clinic performance
Linda R. LaGanga; Stephen R. Lawrence
| Year of publication: |
2012
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|---|---|
| Authors: | LaGanga, Linda R. ; Lawrence, Stephen R. |
| Published in: |
Production and operations management : an international journal of the Production and Operations Management Society. - Hoboken, NJ : Wiley-Blackwell, ISSN 1059-1478, ZDB-ID 1108460-1. - Vol. 21.2012, 5, p. 874-888
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| Subject: | service operations | appointment scheduling | overbooking | Krankenhaus | Hospital | Gesundheitsversorgung | Health care | Dienstleistungsqualität | Service quality | Scheduling-Verfahren | Scheduling problem | Patienten | Patients | Dienstleistungssektor | Service industry | Gesundheitswesen | Health care system | Prozessmanagement | Business process management |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009667712