Process Variation as a Determinant of Bank Performance: Evidence from the Retail Banking Study
Year of publication: |
1999
|
---|---|
Authors: | Frei, Frances X. ; Kalakota, Ravi ; Leone, Andrew J. ; Marx, Leslie M. |
Published in: |
Management Science. - Institute for Operations Research and the Management Sciences - INFORMS, ISSN 0025-1909. - Vol. 45.1999, 9, p. 1210-1220
|
Publisher: |
Institute for Operations Research and the Management Sciences - INFORMS |
Subject: | process management | retail banking | service management |
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