E-procurement quality from an internal customer perspective : construct development, refinement, and replication using a mixed-methods approach
Year of publication: |
2017
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Authors: | Brandon-Jones, Alistair |
Published in: |
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA. - Bingley : Emerald, ISSN 0144-3577, ZDB-ID 762449-9. - Vol. 37.2017, 12, p. 1741-1772
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Subject: | Service quality | Mixed methods | Internal service | Replication | E-business technologies | E-procurement quality | Measurement and methodology | Internal customer | Dienstleistungsqualität | Electronic Commerce | E-commerce | Qualitätsmanagement | Quality management | Elektronische Beschaffung | E-procurement | Kundenzufriedenheit | Customer satisfaction |
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