Product customization and customer service costs : an empirical analysis
Anuj Kumar; Rahul Telang
Year of publication: |
2011
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Authors: | Kumar, Anuj ; Telang, Rahul |
Published in: |
Manufacturing & service operations management : M & SOM. - Linthicum, Md. : Inst., ISSN 1523-4614, ZDB-ID 20210152. - Vol. 13.2011, 3, p. 347-360
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