Product delivery service provider selection and customer satisfaction in the era of internet of things : a Chinese e-retailers' perspective
Jie Yu; Nachiappan Subramanian; Kun Ning; David Edwards
| Year of publication: |
2015
|
|---|---|
| Authors: | Yu, Jie ; Subramanian, Nachiappan ; Ning, Kun ; Edwards, David |
| Published in: |
International journal of production economics. - Amsterdam [u.a.] : Elsevier, ISSN 0925-5273, ZDB-ID 1092526-0. - Vol. 159.2015, p. 104-116
|
| Subject: | Product delivery service provider | E-commerce | Customer satisfaction | Triads | China | Kundenzufriedenheit | Online-Handel | Online retailing | Electronic Commerce | Dienstleistungsqualität | Service quality | Internet der Dinge | Internet of things |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10010479247