Product Return Episodes in Retailing
Year of publication: |
2019
|
---|---|
Authors: | Samorani, Michele |
Other Persons: | Alptekinoglu, Aydin (contributor) ; Messinger, Paul R. (contributor) |
Publisher: |
[2019]: [S.l.] : SSRN |
Subject: | Einzelhandel | Retail trade | Kundenservice | Customer service | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour |
Extent: | 1 Online-Ressource (41 p) |
---|---|
Type of publication: | Book / Working Paper |
Language: | English |
Notes: | In: Forthcoming, Service Science Nach Informationen von SSRN wurde die ursprüngliche Fassung des Dokuments September 11, 2019 erstellt |
Other identifiers: | 10.2139/ssrn.2813685 [DOI] |
Source: | ECONIS - Online Catalogue of the ZBW |
-
Engaging the avatar : the effects of authenticity signals during chat-based service recoveries
Esmark Jones, Carol L., (2022)
-
Take it back : the impact of dynamic consumer goals in return and exchange interactions
Droms, Courtney M., (2013)
-
Consumer return policies in omnichannel operations
Nageswaran, Leela, (2020)
- More ...
-
Classification by vertical and cutting multi-hyperplane decision tree induction
Better, Marco, (2010)
-
Data-mining-driven neighborhood search
Samorani, Michele, (2012)
-
Optimal sequencing of unpunctual patients in high-service-level clinics
Samorani, Michele, (2016)
- More ...