Psychological capital in the quick service restaurant industry : a study of unit-level performance
Year of publication: |
September 2017
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Authors: | Mathe, Kimberly ; Scott-Halsell, Sheila ; Kim, Seontaik ; Krawczyk, Matthew |
Published in: |
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education. - Thousand Oaks, Calif. : Sage, ISSN 1096-3480, ZDB-ID 2415089-7. - Vol. 41.2017, 7, p. 823-845
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Subject: | psychological capital | revenues | service quality | customer satisfaction | quick service restaurants | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Gastronomie | Restaurant industry | Dienstleistungssektor | Service industry |
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