Psychological contract breach and customer satisfaction : a study of online shopping
Hua Chang and Lingling Zhang
| Year of publication: |
2019
|
|---|---|
| Authors: | Chang, Hua ; Zhang, Lingling |
| Published in: |
Services marketing quarterly. - Philadelphia, PA : Routledge, Taylor & Francis Group, ISSN 1533-2977, ZDB-ID 2113057-7. - Vol. 40.2019, 2, p. 172-188
|
| Subject: | attribution | construal level | Online shopping | psychological contract | service failure | Online-Handel | Online retailing | Kundenzufriedenheit | Customer satisfaction | Implizite Kontrakte | Implicit contracts | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Electronic Commerce | E-commerce |
Online Resource
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1080/15332969.2019.1592863 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012179170