Public Service Performance and Good Administration : Socio-Economic Empirical Evaluations

The field literature reveals multiple approaches of local public service performance. Directly managed by public administrative institutions or by private agents through concession or public-private partnership, the public services should respond to important requirements concerning the higher level of citizens' satisfaction. In this context, the periodical evaluation both of citizens' satisfaction and of the economic performance achieved by the public services becomes necessary in view to accomplish good administration of a local community. Based on the field literature and a series of socio-economic empirical evaluations, the current paper aims to present both comparative results and relevant conclusions from the prospect of the principles of good administration. Our approach is based on the concept of good governance making indirectly the necessary assertions for good administration