Service quality, administrative process, and citizens' evaluation of local government in the US
Gregg G. van Ryzin
Year of publication: |
2015
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Authors: | Van Ryzin, Gregg G. |
Published in: |
Public management review. - Abingdon : Taylor & Francis, ISSN 1471-9037, ZDB-ID 2046437-X. - Vol. 17.2015, 3, p. 425-442
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Subject: | Government performance | trust | citzen satisfaction | Dienstleistungsqualität | Service quality | Kommunalverwaltung | Local government | Kundenzufriedenheit | Customer satisfaction | Vertrauen | Confidence | Öffentliche Dienstleistung | Public services | Öffentliche Verwaltung | Public administration | Performance-Messung | Performance measurement | Governance-Ansatz | Governance approach |
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