Public Service Quality Improvement
Year of publication: |
2009
|
---|---|
Authors: | Øvretveit, John |
Published in: |
The Oxford handbook of public management. - Oxford [u.a.] : Oxford University Press, ISBN 978-0-19-922644-3. - 2009
|
Subject: | Dienstleistungsqualität | Service quality | Öffentliche Dienstleistung | Public services | Qualitätsmanagement | Quality management | Kundenzufriedenheit | Customer satisfaction |
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