Purchasing of Maintenance Service Delivery in the Dutch Social Housing Sector : Optimising Commodity Strategies for Delivering Maintenance Services to Tenants : Sustainable Urban Areas

Title Page -- Contents -- Acknowledgements -- Introduction -- The purchasing of maintenance services by Dutch housing associations -- Introduction -- Housing associations -- Housing services and markets -- Maintenance -- Purchasing maintenance -- Purchasing process -- The purchasing of maintenance by Dutch housing associations -- Relevance -- Scientific relevance -- Societal relevance -- Problem definition -- The aim of this research -- Research questions and chapters -- The research environment -- References -- Supply, rules of the game, and tools for analysis -- Introduction -- Maintenance market characteristics -- Maintenance services -- The maintenance market -- New institutional economics -- Market problems -- New institutional economics -- Transaction cost theory -- Property rights theory -- Agency theory -- Procurement customs and regulations -- The current application of instruments -- European regulations -- Application -- Conclusions -- References -- The purchasing of Dutch housing associations' maintenance services: state of the art and a decision framework -- Introduction -- Maintenance in Dutch practice -- The purchasing of maintenance in Dutch practice -- Supplier selection -- The social rented sector in the Dutch housing market -- Maintenance services as the means to fulfil tasks -- A framework for purchasing -- Discussion -- References -- Comparing housing associations with the public and private sector: retail and municipality -- Introduction -- Retail -- Supply chain -- Customer demands -- How to deal with customer demands? -- Dutch municipalities -- Authorities and organisation -- Supply chain -- The citizen and municipal services -- Consumption -- The influence of the citizen -- Housing associations -- The supply chain -- The tenant -- The market and consumption -- Comparison of sectors -- Introduction -- Freedom of choice.