QM-Methoden in der Praxis : Beschwerde- und Reklamationsmanagement
Michael Stausberg (Hrsg.)
| Year of publication: |
2007 ; Stand: Juli 2007
|
|---|---|
| Other Persons: | Stausberg, Michael (contributor) |
| Publisher: |
Kissing : WEKA media |
| Subject: | Beschwerdemanagement | Complaint management | Qualitätsmanagement | Quality management | Reklamation | Kundenmanagement |
| Extent: | 152 S. graph. Darst. 1 CD-ROM 297 mm x 210 mm |
|---|---|
| Series: | |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Ratgeber ; Guidebook |
| Language: | German |
| ISBN: | 3-8276-8481-1 ; 978-3-8276-8481-3 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003512941