Qualitätsmanagement in Dienstleistungsunternehmungen : dargestellt am Beispiel der Hotellerie
Marco A. Gardini
| Year of publication: |
1997
|
|---|---|
| Authors: | Gardini, Marco A. |
| Publisher: |
Frankfurt am Main [u.a.] : Lang |
| Subject: | Hotellerie | Hotel industry | Dienstleistungsqualität | Service quality | Qualitätsmanagement | Quality management | Theorie | Theory | Deutschland | Germany | Hotelgewerbe |
| Description of contents: | Table of Contents [d-nb.info] |
| Extent: | XXIII, 371 S graph. Darst 21 cm |
|---|---|
| Series: | Europäische Hochschulschriften / 5. - Frankfurt, M. : PL Acad. Research, ISSN 0531-7339, ZDB-ID 510547-X. |
| Type of publication: | Book / Working Paper |
| Type of publication (narrower categories): | Hochschulschrift ; Bibliografie enthalten ; Bibliography included ; Thesis |
| Language: | German |
| Thesis: | Zugl.: Giessen, Univ., Diss., 1996 |
| Notes: | Originally presented as the author's thesis (doctoral)--Universität Giessen, 1996 Literaturverz. S. 313 - 364 kart. : ca. DM 98.00 (freier Pr.) |
| ISBN: | 3-631-31384-5 |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10012699267