QUALITY AND CUSTOMER SATISFACTION: RELATIONSHIPS AND DYNAMICS. A CASE STUDY
Year of publication: |
2014
|
---|---|
Authors: | SILVESTRI, Cecilia |
Published in: |
Business Excellence and Management. - Facultatea de Management. - Vol. 4.2014, 1, p. 5-21
|
Publisher: |
Facultatea de Management |
Subject: | Quality | Customer satisfaction | Customer loyalty | Multiple linear regression analysis | Retail | Service | Hypermarket |
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