Quality customer service demands human contact
Year of publication: |
1999
|
---|---|
Authors: | Avkiran, Necmi K. |
Published in: |
International Journal of Bank Marketing. - MCB UP Ltd, ISSN 1758-5937, ZDB-ID 2032104-1. - Vol. 17.1999, 2, p. 61-74
|
Publisher: |
MCB UP Ltd |
Subject: | Banking | Customer service | Employee attitudes | Relationship marketing | Services marketing | Service quality |
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