Quality improvement in governmental services
Year of publication: |
2006
|
---|---|
Authors: | Edvardsson, Bo ; Enquist, Bo |
Published in: |
The TQM Magazine. - Emerald Group Publishing Limited, ISSN 1758-6887, ZDB-ID 2024492-7. - Vol. 18.2006, 1, p. 7-21
|
Publisher: |
Emerald Group Publishing Limited |
Subject: | Quality improvements | Quality | Services | Government | Customers | Sweden |
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