Quality management and customer results : the tourist accommodation sector in Spain
José Álvarez-García, María de la Cruz del Río-Rama and Biagio Simonetti
| Year of publication: |
2017
|
|---|---|
| Authors: | Álvarez-García, José ; Río Rama, María de la Cruz del ; Simonetti, Biagio |
| Published in: |
International journal of quality & reliability management. - Bingley : Emerald Group Publishing Limited, ISSN 0265-671X, ZDB-ID 51787-2. - Vol. 34.2017, 5, p. 701-719
|
| Subject: | Quality management | Customer satisfaction | Spain | Critical factors | Tourist accommodation | Spanien | Qualitätsmanagement | Kundenzufriedenheit | Tourismuswirtschaft | Tourism industry |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Other identifiers: | 10.1108/IJQRM-05-2015-0084 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011706956