Quality Management Maturity and Customer Relationship Management Systems: An Exploratory Study
Year of publication: |
2002
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Authors: | Li, Jing ; Fok, Wing ; Hartman, Sandra J. ; Fok, Lillian |
Published in: |
International journal of management. - Poole, ISSN 0813-0183, ZDB-ID 10574487. - Vol. 19.2002, 1, p. 79-88
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